![]() ![]() ![]() It was also the culmination of a painstaking technology integration that Winston-Salem, North Carolina-based BB&T and Atlanta-based SunTrust began planning more than three years ago when their blockbuster merger was announced. It involved shifting nearly seven million legacy SunTrust customers to the new Truist digital system, rebranding 2,000 branches and installing approximately 6,000 Truist signs across the company’s footprint. Truist’s final systems conversion was, by all accounts, a massive undertaking. “But my experience with Truist has been universally not good.”Ī detailed - and lengthy - integration process “I do not want to spend time, effort or energy finding another bank,” said Lisi, who also has some personal accounts at Truist. But he’s now looking for a new bank, he said. Lisi, who opened a SunTrust business account in 2007 when his company expanded to Atlanta, did not wind up filing any complaints against Truist. “It’s been extraordinarily frustrating and confusing,” said Branden Lisi, a small-business owner who was on hold for hours trying to order a business credit card for one of his store managers. That’s up more than 81% from the number of complaints filed in January, and more than 120% higher than the number filed in March 2021. In March, the Consumer Financial Protection Bureau received 527 complaints against Truist, according to the agency’s consumer complaint database. ![]()
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